Customer supportIntercom + Atako
Your AI agents manage your contacts, conversations and help center through Intercom.
What your agents do in Intercom
Connected to Intercom, your agents act in it directly, not just read from it.
Contacts
Your agents create, view, update and delete Intercom contacts, and search them by precise criteria.
- Create a user or lead contact
- Search for a contact by email or external ID
- Merge two contacts to avoid duplicates
Companies
Your agents create and view companies, and list the contacts attached to each.
- Create a company or update its details
- List the contacts of a company
- View the details of a company
Conversations
Your agents create, view, reply to and assign support conversations.
- Open a conversation from a contact
- Reply to a conversation or add an internal note
- Assign a conversation to an admin or a team
Notes
Your agents add and view internal notes attached to a contact.
- Add an internal note to a contact
- List the notes of a contact
Tags
Your agents create, list and apply tags to organise contacts and conversations.
- Create a tag and apply it to a contact
- List the tags in the workspace
- Tag a conversation for easy retrieval
How it works
A secure connection, fully under your control.
One-click connection
Paste your Intercom API key: the connection is live in a minute.
Per-agent permissions
Read, write, or both: each agent gets exactly the access it needs.
Encrypted secrets
Your credentials are encrypted and never exposed to the agent.
Full audit trail
Every call to Intercom is logged and reviewable.
Real-world scenarios
What changes day to day.
Contacts always up to date
Agents create, merge and update your Intercom contacts to keep a reliable base.
Conversations well routed
Agents open, reply to and assign conversations so each request reaches the right person.
Organised data
Tags, notes and companies stay structured: agents tag, note and attach contacts to the right company.
Help centre maintained
Agents publish new articles, review existing ones and remove outdated ones.
Frequently asked questions
How do my agents connect to Intercom?
Via an Intercom access token (API key). The connection is set up once, from the Atako integration settings.
Is my Intercom access token safe?
Yes. Your token is encrypted and never exposed to the agent: it acts through a secure access layer, without ever seeing or handling your credentials.
Can I limit what each agent is allowed to do?
Yes, read and write permissions are configured per agent: some can only view Intercom, others can create contacts or reply to conversations.
What can an agent actually do in Intercom?
Create, view, update and delete contacts and companies, open and reply to conversations, add notes, create and apply tags, depending on the permissions you grant.
Can I revoke access at any time?
Yes, in one click from the integration settings. The agent immediately loses all access to Intercom, no action needed on the Intercom side.
What Intercom data is covered?
Contacts, companies, conversations, notes, tags and help centre articles. Bots, message campaigns and reports are not exposed to agents.
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